In short: CarKit stores your account details and the vehicle and service information you enter, so it can act as your digital service book. Photos you attach and reminders you create are used only to provide the app's features. Your location is used only, with your permission, to show automotive services near you. We do not sell your personal data.
1. Who we are
This Privacy Policy describes how Energometal DOOEL ("Energometal", "we", "us" or "our") collects, uses, stores and protects your personal information when you use the CarKit mobile application (the "App"), available on Google Play and the Apple App Store, and the website https://carkit.energometal.mk.
CarKit is a digital service book for vehicles: it lets you record your vehicles, their maintenance history, service costs, invoices and warranties, set service reminders, and find automotive services near you.
If you have any questions about this policy or your data, contact us at admin@energometal.mk.
2. Information we collect
2.1 Information you provide to us
- Account information. When you create a CarKit account we collect your name, email address and password. Your password is stored in encrypted (hashed) form and is never visible to us.
- Vehicle information. The details of the vehicles you add to your Garage, such as make, model, year, registration data and mileage.
- Service records. The maintenance entries you create, including replaced or serviced components, service name, mileage, price and date.
- Photos and attachments. If you choose to photograph invoices or warranties, the App uses your device camera (with your permission) and stores those images with the related service record.
- Reminders. The service reminders you create, edit or complete.
- Communications. If you contact us (for example by email), we keep the correspondence so we can respond and improve our support.
2.2 Information collected automatically
- Location data. If you grant location permission, the App uses your device's approximate or precise location to show car shops, automotive services, fuel stations and road-assistance companies near you in the Promotion section. Location is used while you use this feature and is not required for the rest of the App; you can revoke the permission at any time in your device settings.
- Device and usage data. Basic technical information such as device model, operating system version, app version, language and unit preferences (kilometers/miles), used to operate and improve the App.
- Crash and error reports. If the App encounters an error, diagnostic information about the crash (device type, OS version, the state of the App at the time of the error) may be collected to help us fix bugs and improve stability. These reports do not include the content of your service records.
- Push notification token. If you enable notifications, we store a device token so the App can deliver service reminders and relevant updates to your device. You can disable notifications at any time in your device settings.
2.3 Information we do not collect
- We do not collect financial or payment information - CarKit is free and contains no in-app purchases.
- We do not access your contacts, messages, call logs or files outside the photos you deliberately attach.
- We do not track your location in the background.
3. How we use your information
We use the information described above solely to provide and improve the App. Specifically, to:
- create and manage your account and sign you in;
- store and display your vehicles, service history, photos and reminders - the core purpose of the App;
- send you notifications about your last service, upcoming services and reminders you have set, if you have enabled them;
- show you automotive services, fuel stations and road assistance near your location, if you have granted location permission;
- maintain, troubleshoot and improve the App, including analyzing crash reports and fixing bugs;
- respond to your questions and support requests;
- comply with applicable legal obligations.
4. How we share your information
We do not sell, rent or trade your personal information. We share data only in these limited situations:
- Service providers. We use trusted third-party providers for hosting, data storage, push-notification delivery and crash reporting. These providers process data only on our behalf, only as necessary to provide their services to us, and are bound by confidentiality obligations.
- Legal requirements. We may disclose information if required to do so by law or in response to a valid request by public authorities.
- Business transfers. If Energometal is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction; this policy will continue to apply to it.
5. Data storage, security and retention
Your data is stored on secured servers. Data is transmitted between the App and our servers over encrypted (HTTPS/TLS) connections, and passwords are stored hashed. We apply reasonable organizational and technical measures to protect your information against unauthorized access, alteration or loss. No method of electronic storage or transmission is 100% secure, but we work to protect your data using industry-standard practices.
We keep your personal information for as long as your account is active, because your service history is the product you use the App for. If you delete your account, your personal data, vehicles, service records and photos are deleted from our systems, except where we are legally required to retain certain information, or where data exists in routine backups that are overwritten on a rolling basis.
6. Your rights and choices
You are in control of your data. You can:
- Access and update your account and vehicle information at any time in the App's Account and Garage sections;
- Delete individual vehicles, service records, photos and reminders in the App;
- Delete your account and all associated data, either from the App's Account section or by emailing us at admin@energometal.mk from the email address registered to your account - we will complete the deletion within 30 days;
- Revoke permissions (camera, location, notifications) at any time in your device settings - the related features will simply stop working until re-enabled;
- Request a copy of the personal data we hold about you, or ask us to correct or erase it, by contacting us at admin@energometal.mk.
Depending on where you live (for example, in the European Economic Area), you may have additional statutory rights, including the right to object to or restrict processing, the right to data portability, and the right to lodge a complaint with your local data protection authority. We honor these rights regardless of where you are located.
7. Children's privacy
CarKit is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at admin@energometal.mk and we will delete it.
8. International users
Energometal DOOEL is based in North Macedonia, and your information is processed on servers that may be located outside your country of residence. Wherever your data is processed, we apply the protections described in this policy.
9. Changes to this policy
We may update this Privacy Policy from time to time, for example when we add new features to the App. When we do, we will update the "Last updated" date at the top of this page, and for material changes we will notify you in the App. We encourage you to review this page periodically.
10. Contact us
If you have questions, concerns or requests regarding this Privacy Policy or your personal data, contact:
Energometal DOOEL
Email: admin@energometal.mk
Website: https://carkit.energometal.mk